Where is my order?

 How can I track my order?

If you have received your order confirmation, your order is in good hands with us. As soon as your order is shipped you will receive a tracking number in your inbox

What do I do if my order hasn't arrived?

You just have to be patient, we go through 3rd parties for shipping so we do not have any control on what happens with shipping.

How can I track my order?
By clicking on Track your Order you will be taken to a tracking page. Once your order is shipped you will receive a tracking code in your email.

 Return and Refund Policy

What is our return policy?

If you receive a product that is not as described or is damaged you can send us an email within 30 days of the purchase and we will send a return address. In exchange for the returned product you will either receive a replacement or credit.

What if I do not like what I ordered?

If you think you do not fall under our return policy but still wish to return your product you can email us and we will get back to you as soon as possible.

Returning my Product?

You can click on Return My Order and you will be redirected to a page which will explain how to return products.



Where can I receive a discount code?

 If you follow us on Instagram or Facebook we post many discount codes. If you have signed up for our newsletter you will also receive promo codes as well as new product discounts.

What is the Calgary Women's Emergency Shelter (CWES)?

The Calgary Women’s Emergency Shelter is focused on ending family violence and abuse in the lives of women, children, youth and men. “Taking A Stand Against Family Violence” in the community since 1974, the agency has helped close to 200,000 Calgarians build safe lives and healthy relationships. For more information: www.calgarywomensshelter.com.

How are we helping the Calgary Women's Emergency Shelter (CWES)?

20% of all sales made from the CWES collection will go towards helping the CWES.



How can I become a retailer of your product?

Email us at Info@tazacollections.com for special pricing. Ask us how to get your free counter top display with your first purchase.